Wax Digital delivers turnkey source-to-pay solutions, managed from initial specification to post-implementation maintenance and support by our highly experienced service professionals.

Our service portfolio covers:

Project Management
Hosting
Supplier On-Boarding
Training
Customer Support

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Sourcing Consultancy

Wax Digital sourcing consultants provide event management and expert strategic sourcing consultancy services across a wide range of spend categories.

Please see the Electronic Sourcing section of this site for more details.

Customer service beyond the call

Wax Digital standards of customer service and support reflect the mission-critical nature of our solutions.

Customers benefit as standard from the highest level of technical and application support, supplemented by bespoke support packages to meet the individual requirements of our pan-European client base.

We use state-of-the-art management processes and systems to log, track and resolve issues, delivering the highest possible levels of accountability, traceability, and visibility.

Interaxions, Wax Digital's world-class customer support website, provides unparalleled service, with features including:

• Helpdesk - Tools to submit new service requests, provide and receive updates on existing requests and review your entire support history.
• Project Tracker - Real time tracking of your development, test, and production environments.
• Bugtrap - Fault recording and resolution tools.
• Library - A comprehensive collection of Wax Digital literature and documentation.
• KnowledgeBase & FAQs - A database of frequently asked questions and answers to common support issues, technical notes, and patch release information.

All these facilities are available online 24 hours a day, assisting Wax Digital to resolve technical issues in a timely manner, no matter when or where they occur.