Wax Digital standards of customer service and
support reflect the mission-critical nature
of our solutions.
Customers benefit as standard from the highest
level of technical and application support,
supplemented by bespoke support packages to
meet the individual requirements of our pan-European
client base.
We use state-of-the-art management processes
and systems to log, track and resolve issues,
delivering the highest possible levels of accountability,
traceability, and visibility.
Interaxions, Wax Digital's world-class customer
support website, provides unparalleled service,
with features including:
- Helpdesk - Tools to submit new service requests,
provide and receive updates on existing requests
and review your entire support history.
- Project Tracker - Real time tracking of
your development, test, and production environments.
- Bugtrap - Fault recording and resolution
tools.
- Library - A comprehensive collection of
Wax Digital literature and documentation.
- KnowledgeBase & FAQs - A database of
frequently asked questions and answers to
common support issues, technical notes, and
patch release information.
All these facilities are available online 24
hours a day, assisting Wax Digital to resolve
technical issues in a timely manner, no matter
when or where they occur.
